Frequently asked questions
Answers grounded in what the product actually does today.
Getting started
Do I need a credit card to start a free trial?
No. Creating a workspace only asks for a workspace name and a URL slug — no payment information is collected.
How do I sign in?
Sign-in is handled by your organization's identity provider (Keycloak/SSO) — there's no separate password to create or remember for this app.
Can I invite my team?
Yes. Once your workspace is created, invite teammates by email from Settings → Members and assign them a role.
What happens right after I create a workspace?
You're taken straight to your dashboard as the workspace owner — there's no separate setup wizard beyond naming your workspace.
Pricing & billing
Is there a free plan?
Yes — see the current plans on the Pricing page for exact seat limits and pricing.
Can I change or cancel my plan?
Yes. From Settings → Billing you can change your plan or cancel your subscription at any time.
What's the difference between plans?
Every plan includes the full ATS pipeline, Collaboration, global search, and reporting. Higher plans add more seats and additional capabilities — see the feature comparison table on the Pricing page for the exact differences.
Do you offer custom pricing for larger teams?
Talk to us — book a demo and we'll figure out what makes sense for your team's size and needs.
Security & data
Is my workspace's data isolated from other companies?
Yes. Every workspace is isolated at the database level using PostgreSQL Row-Level Security — no record you create is ever visible to another workspace.
Does Recruitment CRM store my password?
No. Authentication is delegated entirely to your identity provider (Keycloak) — this application never sees or stores a password.
Is there an audit log?
Yes. A durable, queryable record of who changed what, and when, is kept — exportable on higher plans.
Are you SOC 2 or ISO 27001 certified?
Not today — see the Security page for a precise, honest list of what's implemented.
AI Assistant
What does the AI Assistant actually do?
Four real capabilities: resume analysis, candidate-to-job matching with an explanation, job description drafting, and a recruiting copilot chat grounded in your workspace's real jobs and candidates.
Does the AI Assistant see other tenants' data?
No. Every AI capability operates strictly within your workspace's own data, and usage is tracked and gated by your plan's quota.
Is AI usage unlimited?
No — usage is metered against a monthly quota tied to your plan, visible from Settings → AI.
Product
Can I search across candidates, jobs, companies, and deals at once?
Yes. Global search (⌘K) searches across all of these in one place, respecting your permissions.
Can I customize what my dashboard shows?
Yes — the Dashboard Builder lets you configure widgets so your team sees the metrics that matter to them.
Can I white-label the candidate-facing pages?
Yes — your logo, colors, and font can be applied across the Career Site, Candidate Portal, and staff sign-in.
Is there a public job board?
Yes — the Career Site is a public, branded job board for every Published job, with a real application flow.